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Arrivals
Arriving passengers deplane through jetways, although some flights may be parked away from the terminal and require a short walk to immigration that is located on the upper level. Immigration desks are available for both ASEAN and non-ASEAN residents, who generally must be in possession of a visa prior to arrival, or make advance plans to pick one up in the arrivals area prior to clearing Customs. There are toilet facilities and duty-free shops available in the baggage hall.
A currency exchange desk is located immediately past the Customs desk. There are no facilities for non-passengers to enter the arrivals area and they are limited to meeting passengers outside the terminal. It is here that passengers can pick up taxis, motorcycles or a bus into the city.
The air-conditioned airport bus, service number 152, is the cheapest way into the city. It is especially useful for tourists as it passes most of the major hotels along Đ De Tham and Đ Dong Khoi.
Departures
Only passengers are allowed inside the terminal.
Passengers enter the domestic terminal on the lower level where check-in formalities are completed; in the new international terminal departures are on the upper level. Departing international passengers must pay a departure tax (currently US$14 for adults and US$7 for children aged 2 to 12, with no charge for under-2s); as of November 2006, departure tax is included in the prices of plane tickets. Trolleys are not permitted past the security checkpoints, but smaller trolleys are normally available once the checkpoint has been cleared. International passengers complete passport control formalities and then pass into the departures lounge. The new terminal contains several shops and restaurants, mostly charging Western prices for items, as well as business-class lounges operated by Vietnam Airlines and the Star Alliance. Flights are normally called and passengers need to present themselves at the gate for baggage screening and boarding, normally through jetways.
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